Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
Blue light is the strongest light within the visible ray spectrum, and it has enough energy to penetrate straight through, passing the cornea and crystalline lens of the eye without being absorbed, and reaching the retina, which can cause it to deteriorate. Exposure to blue light for long periods of time can stimulate the ciliary muscle, causing the eye pupils to contract. This can cause a series of symptoms such as eye tired, eyestrain, dry eyes.Blue light exposure can also lower melatonin levels associated with deep, peaceful sleep.
Cyxus blue light blocking lens is made of aviation grade PC material. Compared with the mainstream resin lenses in the market, the PC lens is lighter, more ductile, not easy to break, impact resistant, not easy to turn yellow, certified by US FDA certification, Drop Ball Test, CE certification, SGS RoHS certification, comply with European EN14139::2010 international standards. Lens quality are guaranteed.
Cyxus blue light blocking lens are different from those coating anti blue ray or adding anti blue light pigment lens on the market. Cyxus lens are designed using the American HEV-Adsorb Lens technology. It can absorb high-energy blue light and provide 100% UV protection. Thus, The lens can be made of a fully transparent base, without adding any pigment, while maintaining high light transmittance, the lens is less reflective, does not affect reading, and almost no color difference.
All Our products are sold in the USA, Canada, Mexico, Europe, South America, Oceania, Asia and Africa. You could order our products on Cyxus.com, Amazon(including US, CA, MX, UK, DE, FR, IT, ES, AU, JP, CN), Walmart, eBay(including US, UK, AU), Souq, Lazada(including MY, PH, SG, TH, ID), Wish, Shopee, Tmall, JD and all kinds of retail stores all over the world. Cyxus provide worry-free lifetime warranty(no man-made) and friendly customer service.
Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at Cyxus makes your life a little easier. If you are dissatisfied with your purchase from Cyxus, please contact us through ivenchen@cyxus.com or visit our Cyxus Return Policy page.
Yes. For more info you can check out our wholesale page.
Thank you for your interest in working with us! You can send your media kit to ivenchen@cyxus.com
Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.
Immediately contact our Customer Service ivenchen@cyxus.com. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.
You can track your order in different parts of our website according to its current status. Processing: you can check its status in the “My Orders” section of your Cyxus account. Shipped: once your order has been shipped, you will receive an e-mail from us with the tracking code and a link where to track it (www.17track.net).
Yes, if you contact us within the first 24 hours after you've placed these orders.
You will not receive a tracking code if your order has been shipped with shipping companies that do not provide a tracking code. However, you can contact us at ivenchen@cyxus.com to send you the estimated delivery date based on the shipping data. If you do not receive your parcel within this period of time, please do not hesitate to contact us.
If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.
Below are some steps and suggestions on how you can solve this issue: Check if the shipping address of your order is correct. Ask your neighbors, relatives or friends if they have received the parcel on your behalf. All orders reported as "delivered" by shipping companies are considered delivered. Cyxus cannot be made liable of non-delivery in this case.
If an order contains an out-of-stock product, it will not be processed until when we receive its new stock. If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.
This situation occurs when there is a mismatch between our digital stock counter and the actual stock availability of a product. The stock level in our website is constantly updated, but on some rare occasions the number of units available does not match the actual stock of a product in our warehouses. If you encounter this problem, you are eligible for a full refund or you can wait for the item to be restocked.
The working time of Cyxus is affected by the Chinese public holidays, and thus deliveries can be subject to slight delays during the Chinese New Year celebrations. We will inform all our customers about this inconvenience by publishing a reminder on our website before each major holiday.
We usually require 1-2 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.
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